Privacy & Cookie Policy

1. Who We Are

Labfluence is a Swiss-based business headquartered in Basel. We offer marketing strategy, design, digital content, and event organization services tailored for biotech and life sciences companies. When we collect your personal data, we act as the data controller under applicable privacy laws like the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

2. The Personal Data We Collect

We collect only what we need to offer our services, respond to inquiries, and improve our work. The type of personal information we collect depends on how you interact with us.

2.1 Information you provide directly:

• Your name, company, and job title

• Contact details like email address or phone number

• Messages or requests sent through email, chat, or social platforms

• Payment and billing details (only if we invoice you or make payments to you)

2.2 Information we collect automatically:

• Device/browser type and IP address (via analytics tools like Google Analytics)

• Website usage (pages visited, time spent, navigation patterns)

• Basic cookies and preference tracking (see Cookie Policy below)

We don’t knowingly collect or process sensitive personal data (e.g., health, religious beliefs, or biometrics).

3. Why We Collect Your Data

We collect and use your data to:

• Respond to messages and inquiries

• Provide or deliver services to you or your company

• Process payments and invoices

• Improve our website, services, and communication

• Send updates, event invitations, or helpful resources (only if you opt in)

• Comply with legal obligations (e.g., bookkeeping)

Our legal basis for processing your data depends on your relationship with us, but usually it’s:

• Your consent (e.g., for newsletters or marketing)

• A contractual necessity (if we’re working together)

• Our legitimate interest (e.g., improving our services)

• Legal obligations (e.g., record-keeping for Swiss tax law)

4. Who We Share Data With

We don’t sell or trade your data — ever. We only share it with trusted tools and services that help us run our business, such as:

• Google Workspace (emails, calendar)

• Analytics tools (e.g., Google Analytics)

• Payment platforms (e.g., Stripe, Revolut Business)

• Hosting and website services (e.g., Wix, WordPress)

These partners only access your data as needed and must comply with privacy laws.

5. Cookies & Tracking Tools

Like most websites, we use cookies and similar tools to:

• Understand how visitors use our site

• Improve design, navigation, and performance

• Remember your preferences (e.g., dark mode, language)

You can change your cookie settings in your browser anytime. Disabling cookies may affect the way our website functions but won’t stop you from viewing most content.

We use the following types:

• Essential cookies: Help the website function correctly

• Analytics cookies: Help us improve user experience (e.g., Google Analytics)

• Functionality cookies: Remember your preferences or login state

For more info or cookie questions, email us at labfluence.team@gmail.com.

6. Your Rights

Under GDPR and FADP, you have rights over your data. You can:

• Ask what data we hold about you

• Request a copy or export of your data

• Correct inaccurate data

• Ask us to delete your data

• Withdraw your consent at any time

• Object to how we use your data (e.g., for marketing)

To exercise any of these rights, just send us an email at labfluence.team@gmail.com. We’ll respond within 30 days (or sooner where required).

7. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Still, no system is 100% secure — so we always recommend you avoid sharing sensitive data via email or unsecured channels.

8. Data Retention

We keep your data only as long as necessary to:

• Provide our services

• Fulfill our legal/accounting obligations

• Improve our offerings

• Resolve disputes or enforce agreements

If you ask us to delete your data (and we legally can), we’ll do so promptly.

9. Children’s Privacy

Our services are not designed for or directed at children under 16. If we learn that we’ve unintentionally collected personal data from a child, we’ll delete it immediately.

10. International Transfers

If we work with service providers or collaborators outside Switzerland or the EU, we ensure your data remains protected through tools like Standard Contractual Clauses (SCCs) or equivalent safeguards.

11. Changes to this Policy

We may update this policy to reflect legal changes or improvements in how we protect your data. If there’s a major change, we’ll notify you by email or on our website.

12. Contact Us

We’re happy to answer any questions about how we use your data or your rights.

Labfluence
Zürcherstrasse 111, 4052 Basel, Switzerland
📧 labfluence.team@gmail.com
📞 +41 76 818 76 01

We believe in transparent, respectful data handling — and we’re always open to feedback.